Terms & Conditions

How to buy

Buy on our site means choose quality products, directly and comfortably from home.
To make a purchase you can use our catalog, or by writing to our email address info@ilcaciosiciliano.it, or also contact us at 091-8729255.

In case of purchase by our online store, the first thing to do is to look for what you want to buy, once you have chosen it/them, in the right screen, choose the preferred weight and the amount and then click "Add" button. Automatically your products will be added to your cart. When you have finished shopping, go to the "Shopping Cart", by clicking the appropriate button located at the top of the screen, you'll find the list of the products that you had previously added, including the total price. In this section you can also change the quantities of each product and / or delete it by clicking the trash can icon. To confirm your order, you can continue by clicking on "Proceed to Checkout" button, at this point, unless you're already registered, enter your email, and continue with the creation of a new account by clicking on the relevant button, fill the data required for registration and for be able to process your order. The next screen shows a list of delivery addresses, please be very careful now, write a suitable delivery address, clicking on the "Proceed to Checkout" button, you can choose the preferred delivery method. Pay attention to the shipping costs, as they could to change the total amount of the cart, can sometimes also decrease if you choose FREE Shipping. To continue with the purchase, you must have to consent to the processing of data and accept the terms of service, selecting the appropriate checkbox, at this point you are allowed to continue with the purchase by clicking on the button "Proceed to Checkout" where you can see the updated list with the related management costs and / or shipping, and where you can choose your preferred payment method. After confirming the payment, your order will be processed by Il Caciocavallo soc. coop. in the shortest possible time.

Conditions of Sale

The contract between the customer and the company Il Caciocavallo soc. coop. is concluded with the acceptance of your order from Il Caciocavallo soc. coop. by sending an e-mail confirmation of the order to the address specified from the customer. The customer, at the end of the purchase process, confirms the order to the company Il Caciocavallo soc. coop., declares to have read all the instructions and information provided regarding the purchase process, withdrawal, complaints, protection of privacy and the shipping and accept the general conditions and payment as expressed below. 

Prices and payment methods

The prices of the products indicated in the various sections of this site include VAT. The prices charged are those shown on the site at the time the order by the customer. The prices of the individual products are subject to change and, therefore, the prices from time to time indicated on the site, cancel and replace those previously indicated. The price of the purchased products, together with the cost of delivery, must be paid by the customer order.
The tax documentation will be issued by Il Caciocavallo soc. coop.. at the time of delivery.

Product Availability

Il Caciocavallo soc. coop. accepts customer orders for the quantity of existing popular products in stock. Therefore, the acceptance by Il Caciocavallo soc. coop. of the purchase proposal submitted by the customer is subject to stock availability of those products. Il Caciocavallo soc. coop. is committed to promptly notify the customer of any unforeseen breakdown in stocks due to excess demand or other causes.

Customer's obligations

Customer declares and ensures that:

  1. to be a consumer in accordance with art. 3 of the Consumer Code;
  2. to be more than 18 years old;
  3. that the data supplied by the customer, for implementation of the Agreement, are true and correct.

Warranties and liability

The company Il Caciocavallo soc. coop., in the limit of availability, as covered above, ensures that products delivered will be equal to those shown and described on the site. Il Caciocavallo soc. coop. guarantees compliance with all regulations regarding the storage of goods until delivery to the place indicated in the order. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging. The images on this site are provided to Customer to facilitate the recognition of the products; due to changes in the packaging by the manufacturer, the photos may not accurately reflect the appearance of the product delivered.

Il Caciocavallo soc. coop. undertakes to correct all the errors in the description of the products offered on the Website, as quickly as possible, since its reporting.

Il Caciocavallo soc. coop. is not liable for damages of any nature whatsoever, arising from use of the product in an improper manner and / or not in accordance with the manufacturer's instructions and in case of damage caused by accident or force majeure.
Il Caciocavallo soc. coop. shall not be liable in the event of loss of revenue, profits, data or any other indirect damage of any kind arising out of or related to contracts subject to the General Conditions.
The responsibility of Il Caciocavallo soc. coop., in any case, can not be higher than the total value of the purchase.
In no event shall Il Caciocavallo soc. coop. be liable for non-performance in any of the obligations arising from contracts subject to the General Conditions in the event that the failure is caused by unforeseeable and / or force majeure, including , but not limited to, natural disasters, terrorist acts, network failures and / or blackout.

Disputes and applicable law

Civil disputes related to the application, execution and interpretation of the distance sales contract are subject to Italian jurisdiction and will be in Palermo. The distance contracts with the company Il Caciocavallo soc. coop. are regulated by Italian law and, although not expressly provided for, the legal rules.

Right of withdrawal

The person who bought products through our site have the right to terminate its contract with Il Caciocavallo soc. coop., without penalty and without giving any reason, within 14 working days of receipt of the goods, unless otherwise specified. The withdrawal must be exercised by registered letter with acknowledgment of receipt sent to Il Caciocavallo soc. coop., to be sent to the following address:

Il Caciocavallo soc. coop.
via Roma, 6
9003 Altofonte (PA)
Italy

he withdrawal will be communicated, in the period of 14 days mentioned above, by e-mail to the email address: info@ilcaciosiciliano.it provided that the cancellation is confirmed by registered letter with acknowledgment of receipt within 48 hours.

The user will be required to send at their own expense, within 14 working days from the date of the withdrawal, the products purchased, complete with all possible accessories, properly packed in their original packaging, or in equivalent packaging provided they are suitable for standard shipping courier.

You must return the products exclusively to our factory with the following indication:

Il Caciocavallo soc. coop.
C.da Santa Caterina snc
90031 Belmonte Mezzagno (PA)
Italy

Under Article. 67, paragraph II, of the Consumer Code, constitutes a necessary condition for exercising the right to withdraw the substantial integrity of the product to be returned. The products must not have been damaged and or altered.

To exercise the right of withdrawal is not required that the goods to be returned is insured against theft and accidental damage to the transport. However, because the risk inherent in the return of the goods, he becomes responsible you should insure, at your expense, the shipment for the value indicated in the email confirmation of the purchase order.

Under Article. 67, fourth paragraph, of the Consumer Code, only after the return of the product and only after verifying that the conditions described above, Il Caciocavallo soc. coop. will, within 14 days of receiving the notice of withdrawal, to refund of fees paid by user. The refund will be communicated via e-mail and credited through the same means of payment used by the user. It retains the user's ability to adhere to the commercial offers.

Under Article. 55 of the Consumer Code, the right of withdrawal is excluded in the event that the sale must relate to products tailored or personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly (eg. Food). Nevertheless, Il Caciocavallo soc. coop. offers the possibility of withdrawal for perishable food products under the following conditions: The customer is entitled to withdraw from the purchase of fresh goods at risk of perishability if accepted your delivery at the first delivery attempt by the carrier:

  1. In case of non-delivery for the absence of the recipient at the specified address - the first pass of the courier - the right to withdraw decade.
  2. The customer is entitled to withdraw from the purchase of fresh goods at risk of perishability if upon opening the package the product is altered or not present the characteristics specified at the time of purchase.
  3. The right of withdrawal for products at risk of perishability may be exercised by sending, within 24 hours of receipt of goods, a written communication through our e-mail service at info@ilcaciosiciliano.it. In the notice it should be given the description of the products you wish to return and the relative alteration.
  4. It will be your responsibility to arrange for shipment of the goods has received the authorization from us. The reserves Il Caciocavallo soc. coop. to assess the actual deterioration of the product at the time of the return. Should the existence of alteration will be found not made notice to the customer and will not proceed to a refund of the price paid.

Conditional acceptance

If the package arrive damaged we ask you to accept the package with reservation, communicating promptly (within 48 hours of delivery) your problem.